Privacy Policy

1. Overview

This Privacy Policy explains how personal information is collected, used, and protected when you visit this website or make an enquiry about psychological services.

2. Information Collected

Personal information may be collected when you:

• submit a form on the website

• complete a Google Ads lead form

• contact the service by phone or email

Information collected may include:

• name

• email address

• phone number

• your query or message

No sensitive health information is requested through the website or lead forms.

3. How Your Information Is Used

Personal information is used for the following purposes:

• responding to your enquiry

• providing information about services

• arranging an appointment if requested

• managing communication related to your request

This may include responding to you by email or phone if you have provided those details.

Your information is not used for marketing without your consent.

4. Additional Information Collected After Booking

If you choose to book a session, additional personal information is collected through a separate intake and consent process. This information is used for clinical and administrative purposes and is handled in accordance with professional and ethical obligations.

This additional information is not collected through the website.

5. How Your Information Is Stored

Personal information submitted through the website or via email/phone is stored securely. Reasonable steps are taken to protect your information from loss, misuse, or unauthorised access.

6. Sharing of Information

Your personal information is not shared, sold, or disclosed to third parties except where required by law.

7. Website Analytics

The website may use basic analytics tools (such as Google Analytics) to understand website traffic. These tools collect non‑identifiable information such as:

• pages visited

• time spent on the site

• device type

This data does not identify you personally.

8. Your Rights

You may request access to the personal information held about you or ask for it to be corrected if it is inaccurate.

9. Contact

For any questions about this Privacy Policy or how your information is handled, please use the contact details provided on the website.